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CIO and Consulting Services

E-Pano.com offers small and mid sized business an affordable way to receive competent, strategic technology advice from experienced technology professionals. Our CIO Services program (Chief Information Officer) provides consulting with your company executives to assist in developing or managing:

Corporate technology strategies
Cost reduction through automation and supply chain management
Vendor and contract management
Specific technology project management
Cost benefit to achieve maximum return on investment (ROI)

Do you need a CIO? Ask yourself the following questions:

Who is making strategic technology decisions for your company?
Is it your CEO, CFO, or even an outside network management contractor?
Do they have the time and experience to research the available options?
Will they have the expertise to perform needs analysis and cost benefit analysis of the options available?
What about the technology investments you have already made? Do the proposed new expenditures fit your existing model and leverage what you already have?
Have you thought about how long you will have to live with this decision and what it would cost if you are wrong?
Can they insure a smooth integration and/or conversion?
Can they plan the logistics and ongoing management of this technology?
What are the implications of a wrong decision?

Solutions

E-Pano.com offers complete turnkey computer solutions to meet your unique networking requirements. From small offices to multi-site wide area networks E-Pano.com has the solution and expertise that can be custom tailored to fit your budget and business objectives.

Office Solutions

Complete IT Outsourcing. E-Pano.com will monitor, manage, and maintain your entire network.
Corporate and Web based e-mail, communications and collaboration. Share email, calendars, and contacts in one easy to use system
Internet fax service which allows users to send and receive faxes from their desktops
Firewalls to protect important data and applications from a malicious attack from the Internet
Multi-office connectivity solutions using VPN technology
Share Files and Printer easily
Automated Anti-Virus Solutions
Automated Anti-SPAM Solution
Access the Office Remotely. Easily and Securely.

Network Design and Implementation

Site analysis and detailed project plans
Comprehensive multi-vendor network planning, design and implementation solutions
Configuration, assembly and verification of network installation
Professional installation backed by an experienced technical support team
On-site and off-site staging
Software selection, procurement and installation
Network systems installation

Managed Services (Maintenance)

Help Desk services including guaranteed response times and onsite support
Remote control and diagnostics
Network monitoring
Automated patch updates
License compliance
Trouble ticketing
Customer Self-Service

Disaster Recovery Planning Services

A critical part of every business is devising a plan on how to recover from a disaster. This starts with a well thought out plan that will allow your company to continue critical business functions within a predefined time frame.

A good disaster recovery plan will begin with an interview of the top level management of your company to determine what is most critical for business continuation. During the interview, the following topics should be covered:

Where to locate your business?
How will we get telecommunications?
How will we access our data on our computers?
Contact and Responsibility Lists.
Where do key personnel meet immediately following the disaster?

Contract Support Services

All E-Pano contract customers enjoy the following services:

On call IT support for all sites Monday – Friday 8am-5pm, Saturday 10am-3pm

Free E-Trust Anti-Virus software for one year (each machine)
Free E-Trust Anti-Spyware software for one year (each machine)
Free 24/7 Online Tech Support through our Remote Software
Consultant Services for all computer related purchases and decisions
Weekly backup of Company Server data to offsite secure data storage site

A scheduled once a month visit to your site to provide the following services: (Travel and lodging charges will occur for sites outside Salt Lake Valley)
- Dusting of machines
- Updating all Windows Updates (internet connection required)
- Defrag computer hard drives
- Computer software maintenance (internet connection required)
- Computer fan check and cleaning
- Computer cord cleanup and cable management
- Check and Update Anti-Spyware (internet connection required)
- Check and Update Anti-Virus (internet connection required)
No hourly service fee – that’s a savings of $50 per hour after first 3 hours!

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